Returns & Exchanges
At Nala's Baby, we want you and your little one to be completely satisfied with our gentle skincare range. If you are not happy with your purchase, you can return unopened and unused items within 30 days of delivery for a full refund.
Initiate Your Return
Contact our customer care team via email with your order number and the specific items you wish to return to receive a return authorization.
Prepare Your Package
Ensure the products are in their original, unopened packaging and securely pack them to prevent damage during transit.
Ship the Items
Affix the provided return label to your parcel and drop it off at your nearest authorized postal location, keeping a copy of your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing