Frequently Asked Questions
Everything you need to know about caring for your little one with Nala's Baby.
Are Nala's Baby products safe for newborns?
Yes, our entire range is dermatologically tested, paediatrician approved, and specifically formulated to be gentle enough for newborn skin from day one.
Are your products vegan and cruelty-free?
Absolutely. We are proud to be 100% vegan and cruelty-free. We do not test on animals, and we do not use any animal-derived ingredients in our formulations.
What is your shipping policy?
We offer standard and express shipping across the UK. Orders are typically processed within 1-2 business days, with free standard delivery available on orders over £30.
Can I return a product if I am not satisfied?
We want you to love our products. If you are unhappy with your purchase, you can return unopened and unused items within 14 days of delivery for a full refund.
Do your products contain parabens or sulphates?
No. We believe in 'clean' beauty, which is why all our products are free from parabens, sulphates, phthalates, and artificial dyes to ensure the highest safety for your baby.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.